Refund and Returns Policy

At Sun Gadget, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read our policy below for more details.

1. Returns Eligibility

You may return items within 7 days of receiving your order. The item must be:

  • Unworn, unwashed, and in its original condition.
  • In its original packaging with all tags attached (if applicable).
  • Not a final sale or clearance item, as such items are non-returnable.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Log into your account on Sun Gadget  or contact our customer support team via [email] or phone to request a return authorization.
  2. Once your return is approved, you will receive a return shipping label and instructions on how to return the item.
  3. Pack the item securely and affix the provided shipping label to the package.
  4. Drop off the package at the nearest carrier location (e.g., courier, post office).

3. Return Shipping Costs

  • If you are returning an item due to a mistake on our part (wrong item, defective, etc.), we will cover the return shipping cost.
  • For other returns (change of mind, wrong size, etc.), the return shipping cost is the responsibility of the customer.

4. Refund Process

Once we receive your returned item and it is inspected, we will process your refund within 5 business days. Your refund will be credited back to the original payment method used for the purchase. Please note that depending on your payment provider, it may take a few additional days for the funds to appear in your account.

5. Exchange Policy

If you would like to exchange an item for a different size or color, we recommend placing a new order for the desired item while returning the original item for a refund. This will ensure faster processing and avoid any delays.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items (marked as such on the product page).
  • Items that have been worn, washed, or damaged after delivery.
  • Underwear, swimwear, or intimate apparel for hygiene reasons (unless defective).
  • Personalized or customized items.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping costs.

8. How to Contact Us

If you have any questions about our refund and returns policy, or need assistance with a return, our customer support team is happy to help!

  • Email: SunGadgetbd@gmail.com
  • Phone: 01956-968157

9. Final Notes

  • We reserve the right to refuse any returns that do not meet our return policy requirements.
  • All refunds will be processed according to the original method of payment.

Thank you for shopping with Sun Gadget. We are committed to providing a smooth and convenient shopping experience!